General Managing Your Profile Support

If you have submitted an application but have not yet accessed your online profile, click here to log in, then follow the on-screen prompts to verify and access your account.

For help logging in, see our Login and MFA support section.

You can update your phone number and address in the Contact Information section of your profile.

Note: Updating your phone number on your profile does not update the device on which you set up MFA. If you no longer have access to your old device, you must set up MFA on your new device. See our Login and MFA support section for more information.

To update the email address associated with your profile, log in and select your name in the top-right corner, then select Account Settings. Enter your new email address in the Email field.

Note: You will need to reset your password and MFA. You will receive an email via your new address with instructions on how to do this.

If you no longer have access to your emails and can’t log in, please get in touch with our team via this form.

If you would like to be addressed by a different name to your legal name on your ID, enter your preferred name in the Stage Name field in the Key Information section of your profile. This must be approved by a team member, so please contact us via this form to let us know you’ve updated this, quoting your profile ID.

If your legal name is different to the name that appears on the ID that we’ve verified, please complete this form and attach a clear scan or photo of either your marriage certificate or deed poll to ukartistsupport@ep.com quoting your profile ID and explaining the required amendment.

To update your account settings, click your name in the top-right corner of your profile, then click Account Settings.

Please upload your DBS certificate to the relevant field in the ID Documents tab of your profile and enter your DBS certificate number. If you are registered with the DBS Update Service, select Yes from the dropdown.

Once your DBS certificate has been reviewed by our team, this field will lock and will remain locked while your certificate is within 18 months of its issue date, which is considered a standard period of validity in the film and TV industry.

After this period, your DBS upload field will unlock and you will receive an automatic email requesting that a new certificate be uploaded.

If you are registered with the DBS Update Service, a member of our team will update your DBS status on your profile when your certificate renews (provided that you have included the correct linked DBS certificate number on your profile).

For more information, see our DBS Certificates page.

Once your DBS certificate has been reviewed by our team, this field will lock and will remain locked while your certificate is within 18 months of its issue date, which is considered a standard period of validity in the film and TV industry.

After this period, your DBS upload field will unlock and you will receive an automatic email requesting that a new certificate be uploaded. If you are registered with the DBS Update Service, a member of our team will update your DBS status on your profile when your certificate renews (provided that you have included the correct linked DBS certificate number on your profile).

If you wish to provide an updated DBS certificate before your current one expires, please upload your new certificate to the secondary DBS slot for review.

For more information, see our DBS Certificates page.

You may find when trying to upload a new passport or visa in the ID Documents tab of your profile that your current documents are locked. This is because they have been approved and remain valid proof of your right to work in the UK either indefinitely or until the relevant expiry period.

If the fields are unlocked, it means your documents have yet to be approved – please ensure the copies are legible and meet our guidelines (for more information, see our Right to Work Documents page).

If you would like us to replace your approved documents (e.g., because you have been issued a new visa or passport or you have changed your name), please complete this form so that we can review them.

Note: If you have provided valid documents that demonstrate British citizenship, this will remain valid proof of your right to work in the UK indefinitely, even once expired.

Current and accurate sizes and measurements are key to being booked as a supporting artist. You can update your sizes and measurements in the Appearance section of your profile.

To learn more about taking accurate measurements, see our Measurements page.

We recommend that you update your Main and Face photos every six months so casting agents know that they reflect your current look.

The quickest way to update your photos is in the Photographs tab at the top of your profile. Updating your photos here means you won’t have to wait for someone in the EP team to approve them.

To update your Main or Face photo, scroll down to Community Approved Photos and select Edit Photos. Your new photos will need to meet the photo guidelines in order to move into these slots (for more information, see our Photos page).

To add additional photos, use the Current Look slots or scroll down to the Secondary Photos section.

Your Main and Face photos are essential to you being considered by casting agents for any productions. Because of their importance, they are locked once it has been confirmed that they meet our photo guidelines.

To update your locked Main and Face photos:

1. Select the Photographs tab at the top of your profile.
2. Scroll down to Community Approved Photos and select Edit Photos.
3. Upload your new photos.
   
   Note: your photos will need to meet our photo guidelines in order to move into these slots (for more information, see our Photos page). If your photos do not update automatically, please re-review our photo guidelines, retake your photos and reupload them.

Rest assured that casting agents look at all the photos on your profile to determine if you’re right for a role, so any new photos that you upload to the additional spots will be visible.

Please check that your photo is in .jpeg or .png format. Our platform does not accept photos in other formats, such as .pdf.

If you are trying to upload photos to your Main and Face slots, please note that they must meet our photo guidelines in order to be accepted (for more information, see Photos). If your photos are not accepted, please re-review our photo guidelines, retake your photos, and reupload them.

No – professional headshots cannot be used to consider you for supporting artist work as they are often retouched and edited. For more information, see our Photos page.

While we understand that personal and artistic expression are important, we encourage you to infuse your personal style while dressing in a professional manner that you would like to be seen by casting agents, production teams and other industry professionals.

Casting agents recommend neutral, form-fitting clothing and minimal makeup so that they can get a true sense of what you look like. Please avoid wearing white, as well as sunglasses, hats and other obstructive accessories.

Please also ensure that you wear clothes that cover your torso and chest in your Face and Main photo. Additional photos, including photos of you wearing specific clothing like a uniform, formal dress or bathing suit, can be uploaded to your profile once you have submitted your application.

For more information, see our Photos page.

Quality over quantity is key when adding photos to your online profile, as too many photos clutters your profile and makes it harder for casting agents to find the photos that help determine if you can portray the role they’re booking.

We recommend uploading a side photo and a back-of-the head photo. Other useful photos include:

• A no-makeup photo
• Photos of your hands (both palms up and palms down)
• A glasses-on and glasses-off photo, if you wear glasses

It’s also a good idea to include photos of 1-2 additional looks, such as you in a formal outfit or uniform if you own one. You should also add photos of any cars or pets which you own and are willing to work with.

Keep in mind, these photos should always reflect your current look and be unedited and unfiltered. Professional headshots cannot be used to consider you for supporting artist work as they are often retouched and edited.

To delete a photo, navigate to the Photographs section of your profile. Find the photo you wish to delete and click Edit Photo in the bottom right corner of the picture, then Delete.

Note that your Main and Face photos are essential to you being considered by casting agents for any productions and therefore cannot be deleted, only replaced.

To replace your locked Main and Face photos:

1. Select the Photographs tab at the top of your profile.
2. Scroll down to Community Approved Photos and select Edit Photos.
3. Upload your new photos.

Note: your photos will need to meet our photo guidelines in order to move into these slots (for more information, see our Photos page). If your photos do not update automatically, please re-review our photo guidelines, retake your photos and reupload them.

Use the Memberships dropdown in the Casting Information section of your profile to let agents know if you belong to a union.

Yes, you can add vehicles that you own and are willing to work with in the Vehicles You Own section of your profile. Be sure to include as much information as you can, including vehicle type, make, model, colour and year. We will continue to add vehicle options to our system; if you don’t see information that matches your car, include what you can and check back for updates.

Changes you make to your profile save automatically. Once you update information, the field will highlight in blue, indicating the information has been accepted and saved. If there’s an error, the field will highlight red and give a warning message.

To activate your profile, log in, select the Profiles option in the top toolbar, then select Manage. Once in the Manage tab, click the checkbox next to your profile name, then select Activate Profile. A message will appear confirming that your profile was activated. Your profile will now appear as active in our casting platform.

If you are unable to activate your profile yourself, please submit a request via this form.

If you no longer wish to be contacted by a particular agency using the EP platform, but do not wish to deactivate your profile, please submit a request via this form. We will hide your profile from that agency so that you no longer appear in their searches. This will not affect you being offered work by any of the other agencies using the EP Casting Community.

Note: If you have a separate profile with a casting agency, you will need to contact them directly.

To deactivate your profile, please log in and select Profiles from the top toolbar. Select the Manage tab, tick the box next to the corresponding profile, then select the red Deactivate profile button at the top of the page. You can return and reactivate your profile using the Activate button at any time.

If you would like us to permanently delete your profile and your information, rather than deactivating your profile, please submit your request via our Privacy Rights Request Form.

Please note that as a business, we are legally required to keep financial transaction records. In the event that you’ve completed any paid work through the platform, we'll need to keep records of any messages you've received from agencies relating to this, as well as any associated remittance information, for seven years in line with the UK General Data Protection Regulation.