Deleting Your Profile Support

To deactivate your profile, please log in and select Profiles from the top toolbar. Select the Manage tab, tick the box next to the corresponding profile, then select the red Deactivate profile button at the top of the page. You can return and reactivate your profile using the Activate button at any time.

If you would like us to permanently delete your profile and your information, rather than deactivating your profile, please submit your request via our Privacy Rights Request Form.

Please note that as a business, we are legally required to keep financial transaction records. In the event that you’ve completed any paid work through the platform, we'll need to keep records of any messages you've received from agencies relating to this, as well as any associated remittance information, for seven years in line with the UK General Data Protection Regulation.

To activate your profile, log in, select the Profiles option in the top toolbar, then select Manage. Once in the Manage tab, click the checkbox next to your profile name, then select Activate Profile. A message will appear confirming that your profile was activated. Your profile will now appear as active in our casting platform.

If you are unable to activate your profile yourself, please submit a request via this form.

If you no longer wish to be contacted by a particular agency using the EP platform, but do not wish to deactivate your profile, please submit a request via this form. We will hide your profile from that agency so that you no longer appear in their searches. This will not affect you being offered work by any of the other agencies using the EP Casting Community.

Note: If you have a separate profile with a casting agency, you will need to contact them directly.