Payment Process Support

Following your day on set, the production company will usually input the details of your day’s work directly into the EP platform. When they input the call and wrap times, the platform will automatically calculate overtime and any early call applicable. Production will also add any travel allowances, supplementary fees or broken meal payments as applicable. Once all the details have been finalised, the production will submit the day for artist review.

You will then receive a notification that the artist review window is open, at which point you should view the figures and either accept them if they are correct or raise a query if you spot anything amiss. If you do not respond to the job review within the 24-hour window, it will be deemed accepted.

If you raise a query within the artist review period, these will be passed on to the production. Once production responds to confirm whether any adjustments are required, your artist review will be updated and you will be notified via email.

Once the artist review stage is complete and all queries have been resolved, the production will be invoiced for the earnings of all artists who worked on the engagement via the agent. These invoices will either be raised for each individual day or in weekly blocks.

The EP Back Office team will track invoices raised against the agreed payment timescales, help production accounts to resolve any queries, and chase any late or delayed invoices on the artist’s behalf.

Please check the Diary on your profile for up-to-date information on the status of any payments due.

We aim to complete the payment process within four weeks but as several factors are outside our control (like the time it takes production to resolve queries or pay invoices), we ask artists to allow eight weeks for payments to arrive. If there is a delay beyond that, our team will keep you informed.

We aim to complete the payment process within four weeks but as several factors are outside our control (like the time it takes production to resolve queries or pay invoices), we ask artists to allow eight weeks for payments to arrive. If there is a delay beyond that, our team will keep you informed.

Your job review will usually be sent within 24 hours of your wrap time from that day on set.

It’s extremely important to review your job review promptly so you can raise any queries with production.

1. Shortly after wrap, you will receive an email with a link to your job review for approval. Click this link or log in to your profile and select Job Review.
2. Review your job review carefully to ensure it is correct. If something is missing or incorrect, please use the query box on the review page to raise it with the production.

Once you’re happy that your voucher is correct, click the I approve checkbox.

Note that you have 24 hours to approve or query your job review, after which it will be deemed to be approved.

All the dates you have worked are recorded in the Diary on your profile. If there are any dates that you have worked which are not showing in your Diary (with any status), please contact us via this form.

If something is missing or incorrect on your job review, select Raise a query from the Review page and type your question for production there.

Yes, you will receive a unique job review to approve for each job type you perform (e.g. fitting, interview, shoot day etc.)

No, production will input this information as the day progresses.

Yes – you can view your job review in your profile by logging in and selecting the Job Review option in the top toolbar.

Visit the Login and MFA support page for more information.

Within the artist review period
If you have accidentally accepted your job review but believe there is an error or need to request a correction, please raise a query as soon as possible with the agency who booked you. Once a query is raised within the artist review period, it will be passed on to production for review. Production will then confirm whether any additional payment or adjustment is applicable, and your artist review will be updated accordingly.

After the artist review period
If the 24-hour review window has already passed and the review was deemed accepted, you should still contact the agent who booked you immediately to explain the situation so we can investigate and assist you further.

For any discrepancies or missing days in your job review, you can also check your Diary on your profile to see all recorded work dates. If something is missing, please contact us via this form.

Please act quickly to ensure your concerns are addressed. See our Casting Agencies page for the relevant agency’s contact details.

Once production sends you your job review, you have 24 hours to approve it or raise any queries. After 24 hours, your job review is deemed approved and sent for processing to avoid delays in getting payment to you.

If you think your job review is incorrect and the 24-hour review window has already passed, you should still contact the agent who booked you immediately to explain the situation so they can assist you further (see our Casting Agencies page for the relevant agency’s contact details).

For any discrepancies or missing days in your job review, you can also check your Diary on your profile to see all recorded work dates. If something is missing, please contact us via this form. Please act quickly to ensure your concerns are addressed.

Once you have received a job review, any changes made will create an updated version. You can view all versions from the dropdown menu within a job review.

After the deadline for a job review has passed, our Back Office team will proceed with invoicing your work as the review is deemed to be accepted. Please rest assured that we will still invoice for your work, even if you are not able to access the job review and approve it before the deadline. Once the invoice has been raised, you will be able to see the final amount that has been invoiced for in the Diary on your profile.

No, your payment will be processed per our normal process (see above FAQ: How and when will I get paid for work done?).

Log in to your profile and select the Job Review option in the top toolbar.

Paper chits were once common for supporting artists – that was before Entertainment Partners transformed the process to make it easier, more secure and paperless! However, some productions still use paper chits to record the payments due to supporting artists for their work instead of inputting details directly into the EP platform.

If you have been issued with a paper chit, the production should send these to us to input the details into the platform. This process may take longer than if production input the information directly, so if you have been issued a paper chit, please allow a week or so for the artist review to be opened. Once the artist review has been sent to you, the normal payment process will apply.

When you work as a supporting artist, you may be self-employed for tax and National Insurance purposes. If that is the case, it is your responsibility to register with HMRC and declare your earnings correctly. You may be able to deduct any commission, administration fee and VAT charges as business expenses when arriving at your net earnings that you will be subject to pay income tax and National Insurance contributions on. However, this is a matter for you to determine. If in doubt, seek professional advice as we cannot offer any tax advice regarding your personal circumstances.

VAT is applicable whenever a VAT-registered vendor invoices for a product or service. As Entertainment Partners UK is a VAT-registered company, VAT is applicable on any admin fee we charge and will be collected on behalf of HMRC. Likewise, for those casting agencies who are VAT registered, there is a legal requirement for them to charge VAT on any commission transaction. Any VAT applicable on either commission or admin fees will be stated clearly in the availability enquiry and any check-in notifications sent.

If you are registered for VAT under your name, your VAT registration needs to be approved by the Artist Support team. Please submit a request via this form.

Casting agents do not have access to your bank details. The bank details you provide on your profile are used only when payments are processed to you, at which point they are automatically encrypted into a bank file which is used to generate the weekly batch payment.

To update your bank details, log in to your profile and go to the Payment Information tab, then select Change Account.

Note: If you are unable to input your full bank account name in the field available, please do not be concerned; just enter as much of the name as will fit in the field.

A full record of all engagements you have worked on via the EP platform is available on the My Payments page of your profile. From here, you can view and download a remittance for all payments made (including the gross fee due and any deductions). Your remittance will also include all the company details of the hirer you worked with.